Consumer Purchase Guidelines

MEMBER OF BETTER BUSINESS BUREAU

Privacy:

When you buy from Beckler's, we will ask you only the personal information needed to complete the sale and shipment. We do not sell any customer information given to us in confidence. Once the shipment is made we will keep your information in our files the amount of time required by law and it will then be destroyed.

We want our customers to be satisfied with all products they purchase from Beckler's. We have been in the textile business since the 1940's and believe that the best advertising is a satisfied customer.

Quality Assurance:

We want our customers to be completely satisfied with our products. We carry first quality carpet and padding, carpet tile, hardwood, engineered wood, laminate and area rugs from most all of the major manufacturers. We also carry supplies such as cleaners, adhesives for installation, tack strip, trim and molding pieces for wood and laminate products. In addition, we also carry close outs or clearance goods in most all of our products at discounted prices. Discounted goods do not carry warranties.

Samples:

We are happy to send you a swatch of the product you want at no cost to you if available. It is best that you have in your hand an actual sample of what you want prior to placing your order. This will give you the confidence that you will receive the correct product. On-line color pictures can vary from one monitor to another due to lighting. Color shades may vary slightly from dye lot to dye lot.

Shipping Policy:

We use a variety of commercial truck lines for shipping your order. Certain carriers have better rates in certain areas of the United States due to being their core area of shipments. Your sales representative will find the best rate and can ship to you collect or prepaid. If prepaid, you will know the full cost of shipment in advance of placing your order.

There are several ways to ship your order:

  1. Ship to the nearest freight terminal and pick up your order. This is the most economical way if you have access to a truck and the time to pick up your order.
  2. Ship to your installer's location. Many times installers have a lift truck to safely unload your order for holding until the day of installation. You need to talk with your installer in advance of shipment.
  3. Home delivery: Most freight lines will call you prior to delivery to make sure someone is there to receive your order. You must also have help available to unload the goods when it is delivered. There is extra charge for home delivery. Your sales representative can give you these charges.

Installation:

Beckler's recommends using a certified floor covering installer. Your sales representative can assist you in locating an installer or you can go to our website, www.becklerscarpet.com. You can scroll down to the CFI (Certified Flooring Installer) link, click on, get to their home page, put in your zip code and it will give you certified installers within 50 miles of your area.

It is best to have your installer measure your job before ordering to know the most accurate figures for the material you need. It is the customer's responsibility to check references from your installer to verify the quality of their work and that they also have liability insurance. Beckler's does not employ installers and are not responsible for their work.

You or your installer must inspect goods prior to installation. Cutting or installing the material is your acceptance and approval. Refunds for wrong color or visible defects are not allowed once material has been cut or installed.

Warranties:

Beckler's does not manufacture or put warranties on the products we sell. All warranties come directly from the manufacturer of each product. Please contact your sales representative for warranty information with any questions you might have. Should a problem arise, our claims department will be happy to assist you.

Payment Policy:

We accept Visa, MasterCard, American Express and Discover. Also, cash, check and bank wire.

Defective Material:

For visible defects found prior to installation, the manufacturer only requires a picture via e-mail or a sample showing the defect. Once the manufacturer makes a determination, we will either issue a replacement once the material is returned or issue you a total refund including freight charges.

Should a problem arise after installation, please contact us. We will help locate an independent certified flooring inspector for you to call and set up an inspection. Once a report is received and the report shows that the product is defective, we will refund the cost of the inspection and take proper steps to correct the problem.

Returns Policy:

Once an order has been placed, it may be cancelled if necessary as long as the order has not been cut or loaded to our warehouse or shipped to the customer. After that, the manufacturer will assess a restock fee, which will be passed on to the customer. The restock fees normally run between 20% to 30% of the product plus freight charges and will be determined by each manufacturer. Cuts 30 feet or less are non-refundable. Those fees do not apply if you receive defective goods or the wrong product. You must make the material available for return as we do not ship replacement products until the first shipment is on its way back to our facility. Materials must be returned within 60 days of purchase. Materials must be inspected prior to cutting and installing, as claims for visible defects will not be honored after being cut or installed.

If you ask us to cut the product down to your room sizes, the order cannot be cancelled or returned. Also, custom products that are made per your specifications are not returnable. We will send you a sample and form to sign giving your acceptance of the product before the product is made. Custom work products have little value to anyone else. No unauthorized returns will be accepted. Please contact us for a return authorization (R.A.) prior to returning goods.